Prior to the readings, I did not know
much about complexity science, relativity theory and other theories about the
world that we live in. Taking away from them I can conclude that complexity is
inevitable in an organization and it is something that has to be planned for
and managed. Complexity can at the same time have simple components and
solutions and it is a constant balancing act just as it is in the natural
world. For organizations the environment is highly unpredictable and the more
external and internal factors that a company is interconnected with the more
complex and more unpredictable the environment. The butterfly effect, which
ultimately states that a simple, seemingly insignificant event in a complex system
can yield large changes, is a fascinating phenomenon to grasp. The Law of the
Conservation of Energy states that the effort you put in will dictate the
result you get out (Obolensky, 2010), but the butterfly effect negates that and
shows that that sometimes small actions can yield large results. In an
organization this is particularly true.
I can think of several times in our
organization and my coaching career when a small change has yielded big
results. In an athletic department and in sports team this happens quite often.
A team sport such as basketball is one of the most interconnected sports. All 5
players are in close physical proximity, they all play defense and offense, and
they are all in charged of scoring. This interconnection brings in a different
dimension to the game and what it takes to be successful. The more talented
team does not always win and there is a fine line between the correlation of
talent and intangibles such as chemistry. In my six years at ERAU as a player
and coach I have experienced many small coaching decisions that have made a
huge impact. One that stands out is a story told to me by our head coach about
a player he had a few years before me. Luis was one of the best players in the country,
a prolific scorer and superior athlete who played both ends of the floor. There
was only one problem with Luis, none of his teammates enjoyed playing with him,
he never was engaged in huddles, and displayed selfish body language all too
often. Coach made the decision to limit his playing time, which not only seems like
a small decision but in the eyes of some, benching your best player seemed like
the wrong decision. Luis went on to sit the rest of the season until a national
tournament game when he had learned his lesson. But during the time without him
the team won the conference and earned a bid to the national tournament all
without their best player. They were playing together and inspired without the
cancer of a teammate they once had. This is an example of a seemingly small
decision such as a single players
minutes having a huge impact on team morale and success.
Another example can be seen in the
administrative side of athletics. We often see coaches who come into a losing
program and turn things around. A new coach who comes into a program with
already existing players (and maybe recruits one or two new players) can have a
huge impact on the success of the team. One may ask how one-person change can
bring success to a team with the same talent or very similar? Well I believe it
is attested to the butterfly effect and that small decision to hire an new
coach who changes little things about the program the team and the culture that
lead to big things in the long run.
This can be the case in an organization
who makes a small personnel or organizational change that yields huge results.
I believe in my organization the implications of complexity are just the
unknowns and unpredictables that it brings forth, but with good assertive
leadership and the right culture complexity does not have to be something we
fear but rather something we thrive in.